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I won/assisted in more than ten successful Residential Tenancy Branch Dispute Resolution disputes and reviews. This is what I did: (Don't ask 'why' - explanations will take too long.)

Had hard evidence in the form of email, recorded phone calls, FOI government documents, a Title Search, or text screen shots or videos.

Did not use the online application form. File in person with your paperwork in hand.

My adverse party filed paperwork. Therefore, I provided written “submission” replies in the form of a spreadsheet or “Word table” in landscape format, quoting facts and legal precedents (also called “authorities”, with page and paragraph references.)  Did not use the optional Monetary Order Form.

Got the landlord's 2-month eviction and 1-month eviction notices cancelled. RTB files #866984, #31022471, #31021367, #31021691

Arbitrator put landlord on notice for sec.95 Administrative Penalties ($5K/day) #31027213 pg. 5: “As a note, the Landlord is now on notice that continued noncompliance with the Act may result in Administrative Penalties being recommended”

WHO NEEDS HELP, IN MY OPINION, AND WHY:

Renters or landlords lacking photo-image cropping, video-making, skills and resources.

Renters or landlords with video may over 16MB and inexplicably fail to upload to the RTB's Dispute Access website

Renters or landlords lacking experience in searching prior RTB decisions, arbitrators' reviews, or BC Supreme Court judgments.

Renters or landlords may not realize that Aggravated Damages are available under the Residential Tenancy Act and its Regulations.

The BC Residential Tenancy Branch's intake system is much more efficient, and accessible, than the BC Small Claims Court process.
The arbitrators usually write-up just (righteous) decisions and reviews.
The RTB answers emails efficiently.
I learned an awful lot of real-world information by talking to Metro Vancouver landlords and tenants, who were standing in the hallway before RTB offices opened.

I was once a landlord (with 12 units, and member of the Western New York Real Estate Investors Association); a former paralegal. I never provide legal advice. I rely on the “Law of Gratitude” everyday.

My email (I only check weekly): style + r + free + domm - last “m” @ ”gee-mail” dot com

I am a retired paralegal (a "pit bull" according to a legal magazine) who wants to assist a tenant or landlord. Why? I also earn good karma, Law of Gratitude "points", whenever I help someone.

What I can tell you - not legal advice - there are fuzzy kinks in the RTB dispute resolution procedure, and forms, which trip up careless applicants.

Good news for tenants: There are a handful of renters who actually got their landlords to pay e.g. for loss of quiet enjoyment .. search the RTB decisions database.

N.B. I am allergic to "complaints". Why? Because complaints are contrary to the Universal Law of Attraction/Abraham Hicks .

If you're contacting me for help, please describe your problem with document dates, especially if you were served with an Eviction Notice (there are tight deadlines for filing.)

Disclosure. I once owned rental properties and am a former member of Western New York Real Estate Investors Assn.

MY OPINION ABOUT British Columbia's Residential Tenancy Act. This statute and its regulations and guidelines are very good. However, first-timers will likely miss the other relief available to tenants, so read the Act, regulations, and decisions. Use Canlii.org also. The dispute resolution process required hard evidence to win; I did't rely on verbal presentation. I won through hard work, video-editing software, a capable cell phone, like a Note4 running on the old, but reliable, Android 5.0.1.